Chat with us about sign-in and registration

We’ll need all your account details so we can locate your file and investigate your issue. If you need help with anything other than sign-in or registration, or can't complete all the fields on this page, call us instead at 1-888-222-0775.

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What do you need help with?

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Sorry, our chat is only for sign-in and registration issues. Instead, give us a call at 1-888-222-0775, weekdays from 8 a.m. to 8 p.m. ET.

Briefly describe the issue you're having

Describe your issue.

Plan information

If you have health benefits, you can use the plan number and member ID that are found on your benefits card. If you have a retirement savings plan, you can use the policy number and certificate number that appear on your mailed statements.

Plan/policy number

Plan/policy number can only contain numbers.

Enter your plan/policy number.

Member ID or certificate number

Member ID can only contain numbers or letters. Certificate number can only contain numbers.

Enter your member ID or certificate number.

Personal information

First name

Enter your first name.

Enter a valid first name that contains only letters, hyphens, spaces and apostrophes.

Last name

Enter your last name.

Enter a valid last name that contains only letters, hyphens, spaces and apostrophes.

Date of birth

Month

Day (DD)

Year (YYYY)

Enter your date of birth.

Enter a valid date. Check that the month, day and year are correct.

Email address

Make sure your email address is correct. Example: name@domain.com

This chat may be monitored and the transcript may be used for quality assurance, training, and security purposes. Any personal information collected is done in accordance with Canada Life's Online Privacy Statement.

Chat with us about sign-in and registration

Issue

Plan information

Where can I find my plan info?

Personal information