Terms and conditions

This website isn’t intended to provide you with any insurance, legal, accounting, tax, or medical advice.

This website is operated and maintained by The Canada Life Assurance Company (Canada Life).

Please carefully read these terms and conditions, which set out the rules that’ll guide your use of our website and everything on it. When you register for and use this website you’re agreeing to these terms and conditions and our Privacy Guidelines– Opens in a new tab. We also recommend you review our Accessibility Policy– Opens in a new tab, Privacy Policy– Opens in a new tab and Internet Security Statement– Opens in a new tab.

These terms and conditions may change so we recommend you review them regularly. We’ll post any changes on the website. By continuing to visit the website, you agree to these changes.

Limited license

Canada Life grants you a limited license to display the contents of this website on your computer or other electronic device you use to access this website, as well as to print, download and use the materials on this website for only three purposes: as informational, educational or to transact with Canada Life or Quadrus. We grant this limited license on the condition the contents of this website aren’t modified in any way and all copyright and other notices properly remain in effect. You agree not to, or allow others to, try to attempt or actually disrupt, impair or interfere with, alter or modify this website or any of its content – either directly or indirectly.

Use of this website

By registering for this website, you confirm the information you enter to confirm your identity in the registration process belongs exclusively to you and you are only registering for your own account.

If you’re accessing this website, you confirm you’re authorized to do so and agree to defend, indemnify and hold harmless Canada Life its affiliates, and each of their respective directors, officers, employees and agents against any costs, losses, expenses, damages, legal fees, liabilities, claims, demands, actions and settlement amounts resulting from or in any way related to misuse of this website. You agree to give Canada Life the full control and discretion over any such defence and settlement.

Canada Life reserves the right to suspend any services provided on this website if any of these terms and conditions are violated or for any other reason. In order to use this website, you must own a Canada Life individual life, living benefit, individual variable insurance, guaranteed investment option, or annuity product, or have an account with Quadrus Investment Services Ltd (“Quadrus”), and you must have reached the minimum prescribed age to contract for products and services in the jurisdiction in which you are a resident.

You may not misuse this website in any way, which includes but is not limited to:

  • Probing, scanning, or testing the vulnerability of any system or associated network.
  • Breaching or otherwise circumventing any security or authentication measures.
  • Accessing, tampering with, or using non-public areas or parts of this website, or shared areas of this website to which you haven’t been invited.
  • Interfering with, degrading the performance of, or disrupting any user, host, or network.
  • Intentionally sending a virus or a corrupt file, Trojan horse or worm; or other activity with the intent to overload, flood, or spam any part of the services.
  • Accessing or searching this website by any means other than our publicly supported interfaces (for example, "scraping").
  • Sending unsolicited communications, promotions or advertisements, or spam.
  • Sending altered, deceptive or false source-identifying information, including "spoofing" or "phishing."
  • Abusing this website in any manner.
  • Providing unauthorized access to this website.
  • Accessing this website other than by using our official interface.
  • Using the services to store or transmit content or data that is invasive of privacy, infringing, obscene, libelous, or that is otherwise unlawful or tortious or to carry out infringing or unlawful activities.

Use of user ID and password

Your email address, user ID and password and, where applicable, agreeing to, or authorizing specific actions by selecting a tick box, or clicking a button signifying your agreement, or otherwise providing your signature using electronic means, will constitute your electronic signature (“Electronic Signature”) when you use this website. You authorize Canada Life, Quadrus, or any other party as applicable, to execute any instructions given with the authorization of your Electronic Signature. You acknowledge and agree that your Electronic Signature is the legal equivalent to your written, signed instructions on paper.

You agree that the web pages you access are the same as signed documents on paper. This means that when you follow online instructions and click or otherwise electronically activate “accept”, “save”, “submit”, “continue”, “ok” or any other similar icons on any screen, except as otherwise specifically indicated, these carry the same legal effect as if you’d signed and delivered hard copy versions of the documents to Canada Life or Quadrus.

Your responsibility

You agree to be liable for all uses of your Electronic Signature. You acknowledge that Canada Life and Quadrus aren’t required to verify the actual identity or authority of any user of your Electronic Signature. You further agree to be liable for any loss caused as a result of or in connection with, any authorized or unauthorized use of your Electronic Signature. This includes any transaction performed, or information obtained through such use, even without your knowledge or consent.

You agree to take appropriate security measures to protect the confidentiality of your Electronic Signature and to guard against misuse of your information. Security measures include all of the following:

  • Your password must be kept confidential; do not share it with anyone and take precautions that no one can see your login information when logging in.
  • Do not create a password that would be obvious or easy to guess (e.g., '12345' or 'password').
  • Memorize your password. If you must record it on paper, keep it in a safe location and do not store your email address and password together.
  • Change your password from time to time.
  • Do not leave your computer or other electronic device unattended when you are logged in. Always sign off if you are going to be away from your computer or other electronic device, even for short periods of time.

You agree to notify Canada Life immediately if the confidentiality of your user ID or password is compromised or if there’s been unauthorized use of your Electronic Signature.

Email is not encrypted; therefore, it is not recommended that you send any personal or confidential information to Canada Life or any third-party by email (e.g. password, claims information). 

Personal information

Canada Life, or Quadrus, as applicable, will establish a confidential file that contains personal information, including any personal information you submit to this website, financial, health or otherwise, for the purposes of:

  • Administering and servicing the products you have with Canada Life.
  • Providing illustrations and recommendations regarding your plans and policies held with Canada Life and third-party providers and your financial security in general.
  • Advising you of products and services available by Canada Life and its partners, to help you plan for financial security.
  • Processing any forms and actions throughout this platform.
  • Internal data management and analytics purposes.
  • Investigating claims.
  • Paying benefits.
  • Creating and maintaining records concerning our relationship as appropriate.
  • Tracking your usage.
  • Fulfilling such other purposes as are directly related to the preceding.

Canada Life and Quadrus limits access to personal information to their employees or persons authorized by them who require it to perform their duties, including service providers located within or outside Canada as required and to persons you have granted access. Personal information may also be subject to disclosure to government authorities or others authorized under applicable law within or outside Canada. You authorize and consent to us collecting, using, disclosing and retaining your personal information for the purposes outlined in these terms and conditions. This authorization and consent is given in accordance with applicable law and without limiting the authorizations and consents given elsewhere. Subject to legal and contractual restrictions, you may withdraw your consent to specific uses by going to the Profile section of this website or more generally by advising Canada Life or Quadrus in writing.

Your personal information, including but not limited to information held by Canada Life or Quadrus and information shared with third-party service providers for the purposes of this service, may be accessed by you outside of Canada, while adhering to Canadian privacy legislation. Your personal information may be stored on servers outside Canada. This information may also be accessible to law enforcement and national security authorities of the jurisdiction where it is stored. All products and services are subject to the terms and conditions of any applicable contracts and laws. Canada Life products and services and those of third parties described on this website are available only in jurisdictions where they may be lawfully offered for sale in Canada.

You can exercise certain rights of access and rectification with respect to the personal information in your file by sending a request in writing to Canada Life or Quadrus.

Products and services on this website

Individual life, living benefit, variable insurance, guaranteed investment option, or annuity products as described in this website are issued by Canada Life. Mutual funds and other products are distributed through Quadrus. Where applicable, Quadrus acts as the agent for B2B Trustco.

All products and services are subject to the terms and conditions of any applicable contracts and laws. Canada Life products and services and those of third parties described on this website are available only in jurisdictions where they may be lawfully offered for sale in Canada.

Make your investment decisions wisely. Important information about mutual funds is found in the Fund Facts document. Please read this carefully before investing. Commissions, trailing commissions, management fees and expenses all may be associated with mutual fund investments. Mutual funds are not guaranteed, their values change frequently, and past performance may not be repeated. A description of the key features of the segregated fund policy is contained in the information folder. Any amount allocated to a segregated fund is invested at the risk of the policyowner and may increase or decrease in value.

Information regarding the underlying holdings of segregated funds or mutual funds is for illustrative purposes only, the actual holdings will vary and are subject to change without notice.

Calculators, recommendations and projections

Calculators, recommendations and projections are provided for general illustrative purposes only and are not warranted to be accurate or complete. The information you provide will drive the results of the calculators, recommendations and projections, and you undertake to provide complete and accurate information, to the best of your knowledge. You should update your information regularly to ensure that the information is as accurate as possible.

While the underlying assumptions for the projections, recommendations and calculators are carefully developed (specific details of the assumptions are provided and you should review them to ensure you agree with them), future performance cannot be guaranteed or predicted with certainty, and as such, calculators, recommendations and projections cannot be guaranteed, and Canada Life makes no representations, warranties or guarantees in respect to them. Even if you save the suggested amount, and follow all recommendations, you may run out of money in retirement or fail to meet your goal. Ensuring you have enough money to meet your needs in retirement is your sole responsibility.

Recommendations for investment choices are recommendations only and are based on your risk profile developed in this website. You retain sole responsibility for the selection of your investments, and should fully investigate the options available to you, including their associated fees, before making your decision.

Alerts, notifications and service communications

By creating an account, you automatically sign up for and consent to various types of alerts via email and mobile notification. You understand that you are responsible to update the registered email address or mobile number if it changes. We never include your password in these communications, but we may include your name or email address. Anyone with access to your email or mobile device may be able to view these alerts. We will not send marketing-oriented materials via email or mobile notification without your consent, should you consent you may unsubscribe from marketing-oriented emails at any time. Please note that unsubscribe requests may take up to 10 business days to process, and you may continue to receive email messages during this period. In addition, you will continue to receive transactional and other email messages from us that are permitted by law after you have unsubscribed.

All emails identified as being sent from this website or this website’s address are sent by Canada Life or Quadrus and may be sent through a third-party service provider.

Documents on website

You understand and agree that it is your sole responsibility to review on a regular basis the documents which you have chosen to receive by electronic delivery and that Canada Life or Quadrus will not be liable for any damages which you may incur as a result of your failure to access, review and download or print such documents.

You acknowledge and agree that any document which you have chosen to receive by electronic delivery will be deemed to have been delivered at the time it is made available on the website, and not at the time you first access the document.

You acknowledge that the documents made available to you through the website will be in a specific file format and that you must have the appropriate technical resources to access, download or print the documents.

You understand that any document made available to you electronically through the website will remain accessible for download for a period of time. Canada Life or Quadrus will maintain a file for your product as per its current record retention schedule.

You understand that in the event of a failed electronic delivery of a document or for any other reason Canada Life or Quadrus deems appropriate, Canada Life or Quadrus will provide you with a paper copy of such document, instead of or in addition to the document for which you have requested electronic delivery.

Availability

This website, in whole or in part, may periodically be unavailable to you in order to allow for maintenance or updates, or due to other causes, including causes beyond the control of Canada Life. Further, any or all of the services on this website may change at any time, with or without notice to you.

Web beacons

Our web pages may also contain electronic images known as web beacons. Web beacons are also sometimes referred to as “clear GIF images”, “pixel tags” or “single-pixel GIFs”. Web beacons are usually invisible to a user and are used for many of the same purposes as cookies.

The information that we collect, and share is anonymous and not personally identifiable. It does not contain your name, address, telephone number, or email address, for example.

Using web beacons third-party social media websites may log certain information (such as your IP address, browser type, language or access time) if you are logged in to those social media websites as you are navigating through our website. They may also link such collected information with your profile information on that website. We do not control these third-party tracking technologies; thus, we recommend that you read the terms of use and privacy policy of such websites before using them.

You can opt-out of the collection and use of your information for select ad targeting by visiting the Digital Advertising Alliance of Canada’s opt-out page here: http://youradchoices.ca/choices– Opens in a new tab, and also by setting up “Do Not Track” options available through your browser.

Cancellation of access to this website

Canada Life may cancel any or all of the services provided by, or your access to, this website at any time without notice to you. Canada Life will have no liability for any loss, damage or inconvenience that may result from cancellation.

You may cancel your access to this website by going to the Profile section of this website.

Records

All transactional documentation submitted through this website may be subject to verification before acceptance by Canada Life or Quadrus and updating its records. Such records, whether electronic or otherwise will be conclusive and binding on you for all purposes in the absence of proof satisfactory to Canada Life or Quadrus that its records are incomplete or incorrect.

General disclaimer

While the information posted on this website is believed to be reliable and accurate at the time of posting, Canada Life and Quadrus doesn’t guarantee, represent or warrant that information contained on this website is accurate, complete, reliable, verified, error-free or fit for any purpose.

Nothing on this website forms a contract, or a part of any contract, other than as it relates to the use of this website, unless directly expressed by Canada Life or Quadrus. In the event of a conflict between the information contained on this website and the terms contained in any product or services offered by Canada Life, Quadrus or a third-party, the terms contained in any document detailing such product or service will prevail.

Neither Canada Life, nor any third-party, make any representations or warranties, express or implied:

  • On the usability or condition of this website.
  • That this website will operate uninterrupted or error-free.
  • That this website will operate in combination with any services or software used in connection with it.
  • That it will be viewed consistently with all browser software.
  • That any communication transmitted to or from this website is private, confidential or secure.

Canada Life expressly disclaims all representations, warranties or conditions, express or implied, statutory or otherwise, including, without limitation, the warranties and conditions of merchantable quality and fitness for a particular purpose, non-infringement, compatibility, timeliness, security or accuracy, and any representations, warranties or conditions that may arise from a course of dealing or usage of trade.

You assume full responsibility for risk of loss of any nature whatsoever resulting from your use of this website. Without limiting the generality of the preceding statement, you acknowledge and agree that none of Canada Life, its affiliates, or any third-party, or any of their respective directors, officers, employees or agents will be liable to you for loss of any privacy rights under any theory of law, loss of data, computer time or any loss or damage of any nature arising out of or attributable in any manner to your use or inability to use this website for any reason. Nor are they liable for any action or inaction on the part of Canada Life; or for any direct, indirect, special or consequential damages – even if Canada Life has been advised damage could occur. This includes but isn’t limited to lost profits, lost opportunities or business revenues, loss of goodwill, or failure to realize expected savings.

This website contains links to or may be accessed from other sites that aren’t maintained or controlled in any way by Canada Life or Quadrus and Canada Life and Quadrus aren’t responsible for any of these sites or their content. Access or use of sites to which links are provided and of sites that link to this site are subject to the terms and conditions of those sites. You’re fully responsible for any use you make of the content on those sites. You’re also solely responsible for the consequences of any use of or reliance on such content. Links to sites that aren’t maintained or controlled by Canada Life or Quadrus are provided for convenience only.

Contents of this website, including links, neither express nor imply endorsement or approval by Canada Life or Quadrus of any third-party or their statements, opinions, information, products or services or any other content. Canada Life and Quadrus assumes no liability and doesn’t warrant such content to be accurate, complete, reliable, verified, error-free or fit for any purpose. Any third-party opinions or information included on this website are provided for convenience only.

Canada Life or Quadrus may use third-party service providers to provide certain tools and/or programs, some of which may be housed on a third-party server or a website independently developed by others. Therefore, while using this website, you may be linked to third-party servers and Canada Life may share your information with them. Access to other websites and use of any third-party tools or programs on this website are subject to all terms and conditions that dictate their use and are at your own risk.

Any information or transaction accessed, transmitted or performed through this website that’s related to any third-party product or service shall be subject to any terms, conditions or restrictions applicable to that product or service.

Canada Life provides you with access to this website through the networks of third-party telecommunications providers and through other suppliers and third parties. Canada Life and Quadrus assume no responsibility for security of your facilities or networks, nor for unauthorized access to facilities or networks. In all cases you’re responsible for determining and establishing secure network access configurations. Canada Life, its affiliates, and each of their respective directors, officers, employees and agents, shall not be liable for any inability, failure or mistake related to any security breach or identification of such breach. Likewise, they aren’t liable for any loss resulting from the transmission of confidential or sensitive information over the Internet.

The use and content of this website, including terms and conditions of use, are governed by applicable laws of the province of Ontario and of Canada. You agree that all disputes arising out of or in connection with this agreement fall under the exclusive jurisdiction of the courts of Ontario.

If there’s any inconsistency or conflict between the terms and conditions of this Agreement and those of any predecessor agreement relating to any access method offered by Canada Life or Quadrus into which you may have entered, these terms and conditions will prevail.

These terms and conditions are binding on you, your heirs, executors, administrators, legal representatives, successors and assigns.

If any of these terms and conditions are determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability applies only to that particular term or condition. All other terms and conditions shall continue in full force and effect.

Québec only

You requested that this Agreement and any related documents be in English. Vous reconnaissez avoir exigé que cette convention et les documents s'y rattachant soient en anglais.

Contact us

For more information concerning the terms and conditions of use of this website, to request a copy of Canada Life’s Privacy Policy, or to request the authorization to reproduce or distribute the content of this website or any party thereof, please contact:

The Canada Life Assurance Company
100 Osborne St. North
Winnipeg, MB
R3C 1V3

Quadrus Investment Service Ltd
255 Dufferin Ave.
London, ON
N6A 4K1