Q: Forgot your email address/access ID or password?

Call 1-888-222-0775 Monday to Friday 8 a.m. to 8 p.m. ET to recover your email address/access ID. Have your plan/policy number ready. Reset your password if you forgot it.

Question 1

Why did sign-in change?

Accepted Answer

We've updated the sign-in page to simplify managing your workplace benefits and savings. Instead of having to go to different sites, there's just one place for all our customers to sign in. This is the first step in moving towards having a single user ID and password for all of our sites.

Question 2

How do you sign in to GroupNet for plan members?

Accepted Answer

Use your current sign-in info to access your account.

Question 3

How do you sign in to GRS Access?

Accepted Answer

Use your current sign-in info to access your account.

Question 4

Have both GroupNet and GRS Access?

Accepted Answer

You can sign in to both of your accounts from this page. Use your GroupNet ID to see your benefits plans and your GRS Access ID  to see your savings plans. When you're done, log out and sign in to your other account.

Question 5

How do you sign in to My Canada Life at Work?

Accepted Answer

Use your sign-in info for My Canada Life at Work to see your workplace benefits and savings with Canada Life.

Question 6

Have you switched to My Canada Life at Work?

Accepted Answer

When it's time for you to switch to My Canada Life at Work you will be contacted by Canada Life or your sponsor.

Question 7

Forgot your email address/access ID or password?

Accepted Answer

Call 1-888-222-0775 Monday to Friday 8 a.m. to 8 p.m. ET to recover your email address/access ID. Have your plan/policy number ready.

Reset your password if you forgot it.

Question 8

How do you change the email address you use to sign in to GroupNet?

Accepted Answer

1. Sign in and select Profile
Under Security, select Change sign-in email address.
Enter your new sign-in email address and current password. We'll sign you out send a verification email to your new email address.
Verify your new email address.

You'll now be able to sign in to GroupNet with your new email address.

Question 9

How do you change the email address you use to sign in to My Canada Life at Work?

Accepted Answer

Sign in and select Profile
Under Security, select Edit sign-in email address.
Enter your new sign-in email address and current password. We'll sign you out send a verification email to your new email address.
Verify your new email address.

You'll now be able to sign in to My Canada Life at Work with your new email address.

Question 10

Still need help? Call us.

Accepted Answer

You can always call us for technical support at 1-888-222-0775

Question 11

How to register?

Accepted Answer

If you already have a GroupNet, GRS Access or My Canada Life at Work account, you don't need to register. Just use your existing sign-in info.

If you don't have an account yet, register now.

Question 12

What information do you need to register?

Accepted Answer

All you need is:

Your name as it appears on your plan documents
Your plan or policy number
Your member ID or certificate number

Question 13

What is a plan number and member ID?

Accepted Answer

They're your identifiers for your health benefits that you get through your employer.

You can find them on your health benefits card. Your plan number is usually up to 6 digits, and is entirely numerical. Your member ID is up to 10 characters and can include letters.

If you don't have a benefits card, contact your plan administrator and ask for your plan number and member ID.

Question 14

What is a plan/policy number and certificate number?

Accepted Answer

They're your identifiers for savings and pension plans that you get through your employer.

You'll find your plan/policy and certificate numbers on your mailed statements, on the second page, under key information. If you received an email inviting you to register here, it may also have this information.

Question 15

How to confirm your email address?

Accepted Answer

Go to the inbox of the email address you provided when you registered. Look for an email sent from Canada Life with the subject line Confirm your email address. Can't find it? Check your spam folder or resend the email.

Question 16

What is a two-step verification?

Accepted Answer

It's extra security for your account with your choice of verification.

When it's on, you sign in with your email and password as usual and then you're asked for a secret code. It's sent to you via email, text or an authenticator app.

This way, no one will be able to access your account without the code.

Question 17

Still need help? Call us.

Accepted Answer

You can always call us for technical support at 1-888-222-0775.

My Canada Life at Work

Your Public Service Health Care Plan Member Services account

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My Canada Life at Work

Your Public Service Health Care Plan Member Services account

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I've forgotten my email address or I can't access my email.

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